FAQ
Frequently Asked Questions
Every question has an answer. Interestingly enough, a lot of the questions we are asked, are quite similar. So find below the Frequently Asked Questions.
Winter
Is there snow?
When there is no snow at our place, there is a very good chance that there is no snow anywhere (in Austria). ;-)
See the current conditions for yourself here:
Webcam Pitztaler GlacierWhat activities can I do in the winter?
All information about winter in Pitztal-Tyrol, including real time information:
Activities in Winter MORE ABOUT PITZTAL
When are the ski areas in Pitztal open?
Below you can find the opening dates for the winter season 2023/2024 (subject to change).
The Pitztal region consists out of 3 ski areas:
- Pitztaler Glacier // from 23.09.2023 until 05.05.2024
- Rifflsee // from 15.12.2023 until 07.04.2022
- Hochzeiger // from 01.12.2023 until 07.04.2024
PISTE MAPAre the ski lifts nearby?
The resort is located at the end of the Pitztal valley in Tyrol, Austria. Situated in the direct area of the ski lift and ski slopes. Just a 400 meter walk or glide to the Gletscher Express Mountain Lift.
The Pitztal region consists out of 3 ski areas:
- Pitztaler Glacier // Gletscher Express
- Rifflsee // Rifflseebahn
- Hochzeiger // Hochzeigerbahn
Where can I buy a ski ticket?
The easiest way is to buy your ski ticket online:
SAVE UP TO 30% ONLINE
Of course you can also buy your ski ticket directly at the ticket office of the Gletscher Express (only 300 meters from the resort) or at the Rifflseebahn in Mandarfen.
Where can I rent (ski)equipment?
Enjoy a memorable winter holiday in the most comfortable way and take full advantage of the professional ski and sports equipment rental shops in Pitztal.
Ski rental in Pitztal ACTIVITIES IN WINTER
Where can I find a ski school?
There is really no better place than Tyrol-Austria if you want to learn more about skiing!
Here you can find all the ski schools and mountain guides in Pitztal:
Ski Schools in Pitztal Outdoor Profis ACTIVITIES IN WINTER
Are winter tires and/or snow chains necessary?
In Austria, winter tires are mandatory from the 1st of November to the 15th of April. The presence of a set of snow chains is also mandatory.
Stay
When is the resort open?
Das Chaletdorf - Pitztal is open during:
- Fall 2023 // from 20.10.2023 till 30.11.2023
- Winter '23-'24 // from 01.12.2023 till 21.04.2024
- Summer 2024 // from 28.06.2024 till 15.09.2024
- Fall 2024 // from 25.10.2024 till 28.11.2023
- Winter '24-'25 // from 29.11.2024 till 27.04.2025
What is the minimum stay?
A stay with us is possible from a minimum of 4 nights.
Apartments // A short stay of 2 or 3 nights is possible, however only bookable max. 3 months before arrival and with a surcharge of 10%.
Chalets // A short stay of 3 nights is possible, however only bookable max. 3 months before arrival and with a surcharge of 10%.
Please note that for certain periods you can only book our chalets and apartments in blocks:
- Minimum stay of 7 nights with arrival on Friday, Saturday, Sunday or Monday.
- Minimum stay of 5 nights with daily arrival.
What is your cancellation policy?
In the unfortunate event of a cancellation, please contact us immediately to come to a mutual solution.
You always can find our most recent Cancellation Policy in our Terms & Conditions:
Terms & Conditions
When can I check-in and check-out?
In order to make your stay as pleasant as possible, we ask you to take the following times for check-in and check-out into account:
Check-in: between 16.00 - 20.00 hours at the day of arrival
Check-out: between 08.00 - 10.00 hours on the day of departure
Running a little later that expected? Just let us know. After prior agreement (by telephone), you can still check in up to 22.00 hours at the latest. Check-in is no longer possible after 22.00 hours.
When is the reception open?
Reception opening hours
Daily from 8 a.m. to 11 a.m. and from 3 p.m. to 8 p.m.
During the daily opening hours of the reception, our bar is open for drinks.
What is included during my stay?
A stay at one of our chalets or apartments at das Chaletdorf - Pitztal includes:
Services & Facilities
Can I use the wellness, fitness and pool?
Yes, of course you can relax in our wellness, use the fitness and pool.
The swimming pool is open daily from 10am to 9pm. The saunas are open from 4pm to 9pm.
Is smoking allowed?
Our resort, all chalets, apartments, the restaurant and other in- and outdoor areas (including the balconies and terraces) are non-smoking (this also applies to e-cigarettes and possible variants).
For the smokers among our guests, we have a place available at the main entrance of the resort. It is only allowed to smoke there.
Can I bring my dog?
Dogs are welcome on request and subject to availability. Three of our Mountain Chalets are reserved for dogs and their owners. The occupancy per chalet is limited to one dog. Surcharge per dog €20.00 per day (without food).
It is not possible to stay with a dog in the other chalets and in our apartments.
Note: Dogs are not allowed to sleep in the bedrooms or on the sofa. Dogs must not be left unattended in the chalet.
Can I stay at the resort with my child(ren)?
Children are more than welcome!
Please note that our surroundings demand a good physical condition. That is why we recommend a minimum age for children of 7 years. For this reason, our resort doesn’t offer special facilities for young children (babies/toddlers).
Of course we are more than happy to provide a baby cot with mattress and/or a high chair for free. We offer these based on availability and on request. We kindly ask you to take care of the bed linen and blanket yourselves.
Is there a baby cot, high chair and/or an extra bed available?
Of course we are more than happy to provide a baby cot with mattress and/or a high chair for free. We offer these based on availability and on request. We kindly ask you to take care of the bed linen and blanket yourselves.
An extra bed is not available. The total number and type of beds is described in the description of the type of apartment or chalet.
Chalets & Apartments
What is in the daily breakfast basket?
We deliver the daily breakfast basket around 8 o'clock in the morning at your front door of the chalet or apartment. Just enjoy your breakfast with family and friends in your own chalet or apartment. Finished with breakfast? Put the basket outside your front door and we pick it up. Easy as that!
You can choose between:
Breakfast basket - Pure
This basket contains the basics for breakfast: bread, butter, juice, cheese, cured meats/charcuterie, marmalade, yoghurt and muesli.
Breakfast basket - Xtra
This basket contains all you need for a good start of the day: bread, butter, juice, cheese, cured meats/charcuterie, marmalade, yoghurt, muesli, hazelnut cocoa spread, honey, fruits, eggs, milk, coffee, tea and sugar.
Do you offer a bread delivery service?
Yes, we do! We offer a morning bread delivery service. The bread rolls can be ordered daily (till 18.00 hours) and will be delivered to your chalet or apartment door the next morning by 08.00 hours at the latest.
Do you also offer half board?
We do not offer half board: Flexibility and freedom of choice are important to our concept.
You can book your stay with us on the basis of accommodation or with one of our breakfast baskets that we deliver daily to the front door of your apartment or chalet. All our chalets and apartments have a fully equipped kitchen (dishwasher, induction hob, oven, Krups Nespresso coffee machine, electric kettle, toaster) and more than enough crockery, glasses and cutlery.
The resort also has the WNDRLX Bistro & Bar, a small shop and the option of take-away. The offer and opening hours can change during the seasons, view all the information here:
WNDRLX Bistro & Bar
And if you would like to go out for dinner, we will be happy to give you tips for restaurants nearby.
Food & Drinks in Pitztal
Is there a coffee machine present?
All our chalets and apartments are equipped with a KRUPS Nespresso Essenza Mini Coffee Machine (suitable capsules i.e. Nespresso, Dallmayr, Illy, StarBucks, etc.) and a French Press Coffee maker.
Tips for the French Press
In our WNDRLX Shop we sell coffee capsules from Dallmayr and ground espresso coffee from Segafredo.
How are the kitchens equipped?
All our chalets and apartments have a fully equipped kitchen (dishwasher, induction hob, oven, Krups Nespresso coffee machine, electric kettle, toaster) and more than enough crockery, glasses and cutlery.
Do all chalets & apartments have a fireplace?
No, not all of them. All of our chalets and one of our apartments have a cozy fireplace:
- Apartment Deluxe XL | Family
- Mountain Chalet
- Mountain Chalet | Sauna
- Mountain Chalet Plus | Sauna
- Mountain Chalet Plus | Family
- Mountain Chalet Plus Deluxe | Family
- Mountain Chalet XL
- Mountain Chalet Plus XL
Included is a basket of firewood a day. When the basket is empty, put it outside your front door in the morning and we provide you with new firewood.
Instructions // How to Build a Fire (in German)
Nevertheless, it is always possible to enjoy the fireplace in the WNDRLX Bistro during the opening hours.
Do all chalets & apartments have an infrared sauna?
No, a private infrared sauna is available in the following chalets:
- Mountain Chalet | Sauna
- Mountain Chalet Plus | Sauna
- Mountain Chalet Plus | Family
- Mountain Chalet Plus Deluxe | Family
- Mountain Chalet XL
- Mountain Chalet Plus XL
Nevertheless, all of our guests can unwind and relax in our wellness area with a Finnish sauna, steam bath and infrared sauna in the main building of the resort.
Is it allowed to grill and/or BBQ?
It is not allowed to grill and/or barbecue on the resort for safety reasons by yourselves.
Where can I park my car?
The resort has its own outdoor parking space and a parking garage.
You have one free parking space per chalet/apartment at the resort. This parking space is assigned to you, we will inform you in advance by email.
We have plenty of parking spaces for all our guests near the resort. If you are traveling with several cars, it is of course possible to first unload the luggage from the car at the resort and then park in the parking lot of the Gletscher Express. This is 2 minutes away by car and a 250 meter walk from the resort.
In the low seasons it is usually possible to use an extra parking space at the resort, however this is always based on request and availability.
We kindly ask you not to park in the street, this is not allowed.
How high is the entrance to the parking garage?
The height is 2.30 meters.
Where can I charge my electric car?
At the valley station Gletscherexpress of the Pitztaler Gletscherbahnen (only 450 meters from our resort) there are four charging points for electric cars available to guests free of charge. The activation takes place with a valid ski pass or lift ticket. The electricity for the charging station is generated in Austria's highest photovoltaic power plant directly on the glacier.
Can I do my laundry?
Would you like to use a washing machine and/or dryer during your stay? That is possible!
As an extra service there are washing machines and dryers at your disposal for washing your clothes. Just let us know, so we can show you the laundry room and hand over the detergent and a drying rack.
Do you offer a shuttle service to and/or from the airport?
We do not offer a shuttle service ourselves, but many of our guests have had good experiences with Four Seasons Travel: https://www.tirol-taxi.at/en-home
Where can I find a supermarket?
In our WNDRLX Shop we always have a small, but delicious range of (homemade) products available.
Supermarkets
Close to the resort in Mandarfen (1km) you can find a small grocery shop (limited assortment) called Nah&Frisch.
The bigger supermarkets for your daily grocery shopping, the nearest by the resort:
MPREIS Wenns
+/- 30 min.
SPAR Wenns
+/- 30 min.
MPREIS Arzl im Pitztal
+/- 40 min.
Supermarkets in Imst
+/- 45 min.
Shopping Mall // FMZ Imst
+/- 45 min.
Where can I find a restaurant?
Our Bistro is closed in summer and autumn. During the daily opening hours of the reception, the bar and terrace are open for a drink. For example, choose a delicious refreshing drink from our special summer menu.
In winter during our special opening hours (see opening hours) we have a daily changing menu and you always can sit back and relax in our WNDRLX Bistro. Open from Wednesday to Saturday from 18.00 to 20.00 hours. A reservation is required, we have 32 places available per evening.
During the daily opening hours of the reception, the bar is open for drinks.
And if you would like to go out for dinner, we will be happy to give you tips for restaurants nearby. A reservation is highly recommended.
Food & Drinks in Pitztal
Where can I find a gas station?
The nearest by the resort:
DISK Tankstelle
Unterdorf 2, 6473 Wenns
+/- 30 min.
Avanti 24/7 Tankstelle
Dorfstraße 16, 6471 Arzl im Pitztal
+/- 40 min.
ENI Tankstelle
Langgasse 95, 6460 Imst
+/- 45 min.
Disk Tankstelle
Langgasse 91a, 6460 Imst
+/- 45 min.
Gutmann Tankstelle
Langgasse 96, 6460 Imst
+/- 45 min.
Payment
What are my payment options?
We prefer payments with bank cards (EC/Maestro/V Pay) and credit cards, we accept VISA & MasterCard. Advance payment of the full sum via bank transfer is possible as well. Please contact us for this payment method, so we can provide you with the relevant details.
Do I have to make a down payment?
We kindly ask you to make a down payment consisting of 30% of the total booking fee, transferred to our bank account within 7 days after your reservation. Once this has been received, your booking will be finalized. The remaining sum will be paid on site at check-out.
Can I make a bank transfer?
Advance payment of the full sum via bank transfer is possible as well. Please contact us for this payment method, so we can provide you with the relevant details.
WNDRLX GmbH
IBAN: AT48 3635 3000 0003 4587
BIC/SWIFT-Code: RZTIAT22353
Bank: Raiffeisenbank Pitztal
How much is the local tourist tax in Pitztal?
The local tourist tax is €2.00 per day per person (age 15 years and older) and is not included in our prices. We calculate this afterwards, based on the age of the guests. We kindly ask you to pay this at check-out.
During the winter season (from 01.11 to 30.04) the local tourist tax is € 3,- per day per person (age 15 years and older).
Summer
What activities can I do in the summer?
All information about summer in Pitztal-Tyrol, including real time information:
ACTIVITIES IN SUMMER More about Pitztal
During the summer season all our guests receive the ‘Pitztal Sommer Card’. With this card you can make free use of the mountain lifts and enjoy and explore many other activities.
What is the ‘Pitztal Sommer Card’?
During the summer season all our guests receive the ‘Pitztal Sommer Card’. With this card you can make free use of the mountain lifts and enjoy and explore many other activities.
More info
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